It’s simply done by clicking on the Login link here or in the header of every page. It’s there for your convenience as soon as you decide you want to be a part of Piece Out Textiles. And we thank you! All you do after clicking on the link is find where it says “Create account.” It will take you where you need to fill in your name and email address and create a password. We suggest before creating your password that you write it down so you can remember it later. Piece Out Textiles has no control over resetting of passwords so it’s up to you to remember it.

As part of the Login link, you’ll see “Forgot password?” Click it and you’ll be able to reset your password. Piece Out Textiles has no control over resetting of passwords so we are unable to assist you with this. As long as you have an active email address that you can access, you should receive an email providing you with directions on how to reset it. Please do not create a second account as this will cause problems when it comes to billing you - we won’t know which account to use. Thank you!

Short answer: No. There should be no need to have more than one account. Creating two accounts would only cause confusion in our orders department. Please be kind and create only one account with an active email address that you can access with the correct billing and shipping information if requested.

No. Each account accesses different information for which you must log in separately to see. You will not see your I need my quilt by scheduled dates in your Piece Out Textiles, LLC’s, account. Nor will you see your orders in the I need my quilt by scheduling system. Please be certain that for both accounts you are using an email address that is active and that you can access if there are any difficulties so that you can be assured you are receiving all email notifications regarding each account.

Thank you for considering placing an order with POText. We will strive to get it to you as quickly as possible when you make your decision.

All fabric and product orders up to $99.99 will receive a $6.50 shipping charge; any fabric or product order over $100.00 will be free. This does not apply to quilting services orders.

Orders that combine fabric or products and quilting services, you will be charged return shipping costs at the time the quilt is completed in the final invoice emailed to you. Please see our Shipping page for more information.

Your order will be shipped through the United States Postal Service at the most cost-effective way possible. There may be times when we will use either UPS or FedEx to ship your order due to USPS not being able to fulfill our shipping request.

Currently, POText is shipping only within the continental United States with exceptions. Please see our Shipping page for those areas we are not shipping to at this time.

In the future, it is possible that we will be able to start sending our products and accepting your quilts for our services if you live in one of those areas but not at this time. Please accept our apologies for having to make this difficult decision and check back regularly as this may soon change.

Yes. We offer free shipping on fabric and product orders over $100.00 only.

We do not offer free shipping on quilting services as the customer is required to pay for shipping both to and from POText. When a quilt is completed using our quilting services, the customer is billed for all additional charges, including return shipping costs.

We’d be happy to provide you with a full refund after you’ve notified us by email at refunds@pieceouttextiles.com. You may request a full refund up to 15 days after your original date of purchase. If it is the 16th day up to the 30th day, you may request a store credit. If it’s the 31st day, sorry, but it is past the 30-day policy period.

• Please note that fabric, kits, patterns or books may not be returned for any reason.

• You are responsible for all shipping costs to return your product.

• Your product must be unopened, in “like-new” condition, meaning it was never used since it has to be unopened, and include a copy of the original receipt with your email address, return shipping information, and a phone number in case we need to contact you by phone.

Any order placed that is shipped directly from a third-party, please contact them regarding their return/refund policy. POText is not be responsible for returning these items and seeking monies/credit on your behalf.

When you return an item past 15 days, POText will credit your account so that you may use it to purchase additional items at any time. The store credit might be in the form of gift card/certificate, rewards points, or some other form. You will be notified at the time your refund request is submitted as to whether we will credit your credit/debit card or provide you with a store credit. A store credit will be on the purchase price plus tax, but not on shipping charges.

Please see our return/refund policy under the FAQ: Shipping and Returns/Refunds if you are seeking a refund. If you are seeking an exchange because the product was damaged during shipping only, read on.

All requests for exchanges must be made in writing at refunds@pieceouttextiles.com.

• In your email, we ask that you be clear and specific about the reason for your request. Describe any damages completely.

• Your request must include a photograph(s) of the damage being claimed.

• Your request must follow our return/refund policy time limits.

• If an item you wish to exchange is no longer in our inventory, we will refund you the full cost of the item plus tax if applicable, minus shipping fee.

• Exchanges are not given on fabric, kits, patterns or books.

If your order has been processed and shipped, you should have received an email from Piece Out Textiles, LLC, stating that your order was shipped containing a tracking number. Please check your email, including your spam/junk folder, for this email.

If you are unable to locate your email, email us at contactus@pieceouttextiles.com and we will look into the matter.

POText works with distributors who offer a variety of fabric lines. Email us at contactus@pieceouttextiles.com with what you are looking for, and we will check with our distributors to see if they are still carrying it.

NOTE: Textile manufacturers produce a limited amount of fabric, and once all the yardage has been distributed and purchased by retail customers, it is often discontinued. We will do our very best to find what you are looking for, even going as far as sending you to another quilt store we know carries what you’re seeking.

POText’s quilting frame is a 10’ frame. Based on our calculations, the maximum width our frame can hold is 103” x whatever length. Most king-sized quilts fall in the range of 102 x 120. If your quilt top measures either 103” in its length or width, we should be able to quilt it. Please email us at contactus@pieceouttextiles.com prior to submitting your service order so we can discuss the size of your quilt top prior to sending it to us.

Due to COVID-19 still remaining a concern for Michigan, we are requesting local customers who want to use our quilting service to place your order through our website.

When you order our quilting services, you have the option of either shipping your quilt top(s) and batting/backing fabric (if you are supplying) to us or doing a curbside drop-off if you are a local customer.

Our ordering system for quilting services was created to assist us in clearly understanding your needs. Before beginning any quilt, we will contact you to be certain the information is correct.

Our apologies. If there is a problem with the quilt for which you believe we are responsible, let us know within 72 hours of receiving your quilt at orders@pieceouttextiles.com. If you do not, this policy is null and void.

What we will do is our best, using every reasonable means at our disposal, to come up with a feasible and reasonable solution. If we find we are unable to find a feasible and reasonable solution, Piece Out Textiles, LLC, will issue a store credit for the cost of quilting labor only. Any backing, batting, binding, thread, or any other additional charges, will NOT be included in the store credit. Furthermore, the store credit will not apply to any additional product(s) you may have ordered in conjunction with the quilting services order. Example: You ordered a ruler and you found it was broken and wanted a refund. If there is an issue requiring a return of any product(s), the return policy for products will apply and that policy will be enforced. The store credit is the maximum liability of Piece Out Textiles, LLC, and THIS GUARANTEE SUPERSEDES ANY AND ALL GUARANTIES IMPLIED BY LAW, INCLUDING THE IMPLIED WARRANTIES FOR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. The store credit will be applied to your account for your use in the future.

Everything you need to know to prepare your quilt for shipping is included in our brochure which you can download and print for your use. If you have further questions after reviewing the brochure, please email us at contactus@pieceouttextiles.com.

One suggestion not mentioned in the brochure is to insure the shipment in order to further protect your quilt.

If you are sending more than one quilt, please place each quilt top with the backing and batting that goes with it in one package with the confirmation order email or piece of paper with name, address, phone and email address that also goes with that quilt. We wouldn’t want to mix them.

If you are sending us the batting and backing fabric, be certain that is included in your shipment. Also, if you used our scheduling system and or placed an order through your account, include any confirmation emails you received. At the very least you should include your name, address, phone number, and email address on a piece of paper.

Yes, you are welcome to send us your own batting. However, keep in mind if we find issues with your batting, we may request you send us more or purchase some from us. We want to make your quilt a treasure so we will not use anything we feel is inferior that will affect the results you desire.

If you decide to use your own batting, it must be 8 inches more on both the width and length. Example: My quilt top is 40 x 40. The batting and backing fabric should both be 48 x 48.

We use the same color and brand of thread in the bobbin as well as the top thread for edge to edge designs.

Using two different colors would fall in the QS-2 and QS-3 semi-custom price range, but let us know when you place your order and we’ll email you to discuss it further.

If you find we do not have the color you would like us to use, let us know and we will get it. Our thread selection is constantly changing, so we are placing orders as needed.

When choosing thread for our customers, we will lay out a variety of colors on the quilt top to see which thread works the best with the desired effect you want on your quilt. Example: If you want it to blend, we would chose a neutral color or earth tone color. If you want it to show, we would use something that stands out.