General Shipping and Drop-Off/Pick-up Information and Rates
Shipping
Piece Out Textiles, LLC, uses the United States Postal Service for its shipping needs.
Rates:
All “Shop for What you Need Orders” for fabric or products only over $100.00 will receive free shipping upon checkout. Please be aware this does not include sales tax and is not applicable to any quilting services being requested.
We charge a flat-rate fee for shipping of $6.50 on all orders up to $99.99, not including sales tax or shipping. We based this on the following:
USPS Priority Mail Small Flat-Rate Box: Our testing showed that we can fit up to approximately 3 yards of fabric in the small flat-rate box which weighs approximately 1.5 lbs.
USPS Priority Flat-Rate Large Padded Envelope: Our testing showed that we can fit up to approximately 7 yards of fabric in a flat-rate padded envelope which weighed approximately 2 lbs.
USPS Priority Medium Flat-Rate Box: Our testing showed that we can fit up to approximately 10 yards of fabric in the medium flat-rate box which weighed approximately 3.5 lbs.
Orders that combine fabric/products and quilting services will be charged shipping costs for the products only at $6.50 unless your product order is over $100.00. Our customer, you, will pay to have your quilt(s) shipped to us and from us. Please read below for how return shipping will work for quilting services.
All “Quilting Services” orders will have the return shipment charged back to the customer, you, at whatever the USPS rate is based on the size of the quilt(s) and number of quilts being returned, and will be billed on your final invoice which will be emailed to you. We will always ship your quilts back to you economically, safely and reliably. NOTE: Final payment for all quilting services is expected before your quilt will be shipped back to you. In addition, as a customer of our quilting services, you are responsible for all shipping costs and applicable sales tax when shipping your quilts to us which should be paid before sending. You may ship your quilts to 15585 Pomona Drive, Redford, Michigan, 48239. You may place your quilting services order by clicking Orders. Thank you for your quilting services order.
Where do we deliver?
From what we understand, USPS delivers to PO Boxes, so feel free to use that as your shipping address. However, we don’t believe a PO Box can be used for credit/debit cards. Please keep this in mind when placing your order and completing the billing address and shipping address during checkout.
At this time we are not shipping to Canada, Alaska, Hawaii, or to any US military base outside of the United States. Please be patient with us as we navigate through this and check back often for any changes. We are proud of our military and thank you for your service.
We are not offering our services, fabric, or products internationally. Please accept our apologies, and we ask that you check back often as this may change.
Why am I being charged sales tax on the shipping charge?
You are being charged sales tax on shipping costs because the State of Michigan says I have to charge you it. Based on your shipping address, we may be required to charge you sales tax on shipping costs. We apologize for any frustration this may cause you and we do understand.
How are orders handled?
Our orders department handles all shipments leaving the store on a first order in, first order out based on availability of our inventory.
We’re certain you’ve either heard of or experienced a delivery delay. We apologize if that’s the case with your order from us. You should have received a tracking number from us via email when your order was shipped. Please check that regularly with the United States Postal Service on their website as to its location. Once it leaves our hands, we are no longer in control of what happens to it. Our hope is that as you’re reading this, it has been placed on your porch or in your mailbox. Thank you for your patience. If your order was sent using either FedEx or UPS, we will let you know in the email; this would be a rare occurrence.
If we’ve missed something, or you have further questions, please email us at contactus@pieceouttextiles.com.
Drop-Off/Pick-up
We know you’re eager to get your quilt(s) to us so we can start putting those finishing touches on your quilt. We are eager as well. Please choose a day and time from any calendar and one of the times listed below, then email us at contactus@pieceouttextiles.com to let us know you’ll be stopping by. We ask that you complete an order on our website before dropping off your quilt(s). You can do this from the Quilting Services page or download our order form here, complete it, and email it back to us at orders@pieceouttextiles.com.
If you have ordered fabric or products from our website you should have had the option to choose pick up from there. If that didn’t happen and you would like to pick up your order, choose a date from any calendar and a time from below, and let us know via email when you will arrive. At this time we are asking that you not schedule a same-day pickup time from when you placed your order simply because we need time to receive the order, process the order, and gather everything together. Please schedule your pick-up giving us at least 24 hours notice and we’ll do our best to have it ready and waiting for you. We ask that you be considerate of our time and be on time for your scheduled pick-up, otherwise we will not be able to offer this service.
Please note that we will do our best to avoid conflicts; however, it could happen with your scheduled time for either drop-off or pick-up, but we will let you know as soon as possible and try to find a time that is convenient for both you and Piece Out Textiles, LLC, so it’s important to provide several ways to contact you when you schedule your appointment.
Days and times available for Drop-off/Pick-up are:
Mon 10am-11am; 4pm - 5 pm
Tues, Wed, Thursday 10am - 11am; 4 pm - 6 pm
Fri 3pm - 5 pm
Except major holidays or vacations